QNS Recruiting

Pharmacy Customer Care Coordinator

Posted Date 2 weeks ago(11/24/2021 11:35 AM)
Job ID
2021-8145
Location
US-PA-Pittsburgh
Category
Pharmacy
Type
Regular Full-Time
Education Level
High School Diploma or Equivalent - Required
Experience Needed
3-5 years
Salary Info
Based on Experience
Job Post Information* : External Company Name
QNS Recruiting

Overview

GraneRx Image

 

Customer Care Coordinator (Lead Pharmacy Technician) – Full-time

 

Grane Rx is seeking a Customer Care Coordinator with a strong Quality Assurance or Customer Service background to join our team.  Strong presentation skills, ability to collaborate with a team, and positive and adaptable mindset is essential. 

Grane Rx is a customer centric company that excels in operational excellence. For over 25 years, Grane Rx has been an industry leader, revolutionizing in long term care pharmacy solutions and services. The company focuses on caring for thousands of assisted living and LTC residents along with onsite clinical consulting and training.

Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Support Supervisor by assisting daily pharmacy order entry and Operations workflow.
  • Ensure order entry and customer service team members have the resources and training necessary to perform their jobs effectively according to current policies and procedures.
  • Manage the receipt, resolution, and association of written/faxed/emailed/ERx prescriptions or refill requests in a computer-based document management system.
  • Ensure first-call resolution of questions/issues; effectively assess customer needs; request additional help and escalate to Supervisor, or other management, as needed.
  • Maintain knowledge and training on all applicable processes and systems in order to troubleshoot and assist in workflow if needed.
  • Initiate training plan with new team members, and providing ongoing training to current team members.
  • Serve as a role model by demonstrating company values.
  • Collaborate with Supervisor, Pharmacy Manager, and Quality Assurance team regarding ongoing Quality Assurance initiatives and occurrences.
  • Maintain current working knowledge of PACE Center policies and procedures as relates to pharmacy services.
  • Customer Care Coordinator shall support the Supervisor on overall management of the department.
  • Assists Transition Team in onboarding of new customers.
  • May rotate through all pharmacy shifts on a periodic basis including, but not limited to weekends and evenings.
  • Full adherence to Company HIPAA and FWA policies.
  • Additional duties as assigned.

Qualifications

QUALIFICATIONS:

  • High School diploma or equivalent is required; CPhT, AA or other college degrees are preferred.
  • At least 3 years of customer service or customer-facing experience is preferred.
  • Exemplary phone communication skills.
  • Strong written skills, as demonstrated through email communication.

 

ADDITIONAL SKILLS:

  • Strong interpersonal skills and well-developed verbal and written communication skills
  • Ability to confidently present to customers in-person and via phone/video
  • Critical thinking skills, and ability to research various issues/topics that come up in day to day tasks
  • Ability to work in a fast-paced environment
  • Ability to meet deadlines and be flexible
  • Good math and analytic skills
  • Excellent organization skills and detail oriented
  • Ability to maintain composure on the phone when handling customer calls
  • Excellent computer skills, including familiarity with basic Microsoft Office
  • Adaptive to a change environment
  • Positive mental attitude
  • Ability to remain calm in a stressful situation
  • Adaptable to changing workflow/tasks due to customer/team needs
  • Adhering to the core values of the company which include accountability, integrity, making a difference, quality, respect, stewardship, and teamwork

EOE

 

JW1117

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