QNS Recruiting

  • Pharmacy Quality Assurance Coordinator

    Posted Date 2 months ago(11/8/2018 8:47 AM)
    Job ID
    2018-5125
    Company
    Grane Rx
    Location
    US-PA-Pittsburgh
    Category
    Pharmacy
    Type
    Regular Full-Time
    Education Level
    Bachelor's Degree
    Experience Needed
    1-3 years
    Salary Info
    Based on experience
  • Overview

    Pharmacy Quality Assurance Coordinator

     

    Full Time – Pittsburgh Area

     

    The Quality Assurance Coordinator is part of the Quality and Compliance department and will work closely with Quality Director and our team to ensure compliance requirements. The Quality Assurance Coordinator supports the department goals for service, quality, regulatory compliance, and a positive customer experience.

    Responsibilities

    As part of the Quality team, you will maintain customer relations management program and perform periodic audits of internal processes.

     

    Primary Responsibilities:

    • Maintain a customer relations management and quality assurance program
    • Log and track concerns and issues
    • Generate and maintain Quality Metric reports
    • Identify and recommend new processes based on trend analysis
    • Use database statistics to identify discrepancies and unexpected trends
    • Research idiosyncrasies/anomalies found during analysis to identify the root cause
    • Collaborate and communicate effectively across teams throughout the QA lifecycle
    • Contribute to data quality processes and initiatives
    • Work to gain clear understanding of Customer Experience Operations & Shared Services business and processes.
    • Work closely with managers and supervisors on quality expectations and outcomes
    • Support Quality Director with QA sessions for each functional area
    • Ensure that weekly, monthly and quarterly reporting is done accurately and delivered as promised.
    • Raise process/solution improvement ideas to management and share new learning’s with appropriate parties.
    • Provide timely and effective communication to Quality Director related to process changes or updates.
    • Run and distribute performance reports via the CRM System
    • Strong attention to detail and ability to solve technical problems
    • Excellent written and verbal communication skills
    • Independently coordinate ongoing and upcoming monitoring assignments
    • Assist with ongoing data maintenance and reporting through various CRM platforms
    • Ensure that all reports are accurate and that supporting data is properly reviewed
    • Collaborate and manage in fast-paced environment driving all issues to resolution
    • Maintain and demonstrate 100% compliance with all written policies and procedures
    • Other duties as assigned

    Qualifications

    Preferred Qualifications:

    • Bachelor’s Degree and/or equivalent relevant work experience
    • 2+ years of experience in quality assurance
    • Experience with customer relations management tracking tools
    • Experience working with pharmacy or healthcare data

     

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