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Pharmacy Customer Service Associate

Pharmacy Customer Service Associate

Job ID 
2018-4480
Company 
Grane Rx
Location 
US-PA-Pittsburgh
Posted Date 
4/11/2018
Category 
Administrative/Clerical
Type 
Regular Full-Time
Education Level 
..
Experience Needed 
Less than 1 year
Salary Info 
Based On Experience

More information about this job

Overview

Customer Service Associate

 

Full Time - RIDC Park

 

The Customer Service Associate-PACE position serves internal and external customers by determining requirements, answering inquiries, resolving problems, fulfilling requests to ensure excellent service standards and maintain high customer satisfaction by using the “WE CARE” customer service promise.

 

WORK SCHEDULE: Monday - Friday; Shift between hours of 7am – 7pm

 

Responsibilities

 

  • Triage using the virtual document handling system.
  • Handle various forms of communication with customer; Fax, Email, Phone.
  • Handle inbound and outbound call, including prescriber calls to obtain clarification on prescription elements in order to facilitate order processing.
  • Effectively manage triage issues/questions and direct to appropriate areas if unable to resolve/answer. 
  • Make outbound calls to customers, courier service, and back up pharmacies as needed.
  • Organize work flow to meet internal and external needs
  • Participate in monthly Customer Service meetings
  • Prepare refills of medication orders
  • Identify and escalate priority issues
  • Monitor census daily and take action when needed.
  • Maintain accurate and complete documentation of all inquiries in order to continuously improve member experience.
  • Work collaboratively with other team members and supervisor to ensure that best-practices are shared.
  • Additional duties as assigned.

Qualifications

 

  • High School Diploma or equivalent required.
  • 6 months pharmacy or medical experience preferred.
  • 1-2 years of customer service or equivalent work experience; Call center experience preferred.
  • Proficient PC skills including Windows navigation, Microsoft applications.
  • Demonstrated customer service skills; Excellent phone, presentation, and communication skills.
  • Ability to adapt to a dynamic work environment, learn quickly, solve problems, and make decisions.
  • Customer orientation and ability to adapt/respond to different types of calls.
  • Proven customer support experience – passion for excellence with respect to treating and caring for customers.
  • Strong attention to details – interested in preventing errors and solving problems.
  • Strong phone contact handling and active listening skills.

 

 

HH0806

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