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Pharmacy Data Entry Manager - Pittsburgh

Pharmacy Data Entry Manager - Pittsburgh

Job ID 
2018-4392
Company 
Grane Rx
Location 
US-PA-Pittsburgh
Posted Date 
6/18/2018
Category 
Pharmacy
Type 
Regular Full-Time
Education Level 
High School Diploma or Equivalent
Experience Needed 
3-5 years
Salary Info 
Based On Experience

More information about this job

Overview

Pharmacy Data Entry Manager

 

Full Time - Pittsburgh 

 

 

The Pharmacy Data Entry Manager is responsible for the oversight of the day to day operations of the customer care and order entry team members, ensuring accuracy and timeliness of data entered. This position works in a shared services environment, which includes customer care, order entry, and pharmacists.

ESSENTIAL DUTIES AND RESPONSIBILITIES

  • Management of the customer care and order entry functional area to meet day to day operations in the area of customer service calls, triage, order entry of new and refill orders.
  • Responsible for the hiring, training, coaching, and corrective action functions
  • Responsible with achieving functional area goals in volume, production, quality, customer service.
  • Leads and participates in special projects to identify and implement operational improvements
  • Complies and enforces all company and departmental policies and procedures
  • Complies with all applicable state and federal regulations related to pharmacy practices.
  • Supervise customer care and order entry technicians work on a daily basis.
  • Monitoring productivity and quality of team member.
  • Oversees training program of customer care and order entry technicians.
  • Integral participant with Pharmacy Transitions Team for new customers
  • Will rotate through all pharmacy shifts on a periodic basis including, but not limited to weekends, evenings and overnight.
  • Works with Pharmacist Supervisor and Quality Director to eliminate errors.
  • Work with billing manager as needed to resolve billing issues.
  • Participates in special projects or training to identify and implement operational improvements.
  • Ability to work with others in a positive productive manner anticipates and responds to the positions areas of responsibilities.
  • Additional duties as assigned.

Qualifications

EXPERIENCE, SKILLS AND EDUCATIONAL REQUIREMENTS

 

  • High School diploma or equivalent is required; CPhT, AA or other college degrees are preferred.
  • At least 3-5 years of pharmacy technician experience is required.
  • Minimum of 2 years of experience in leadership preferred.
  • Experience in long-term care pharmacy is preferred.
  • Prior experience with FrameworkLTC and FrameworkECM is preferred.

 

ADDITIONAL SKILLS AND REQUIREMENTS

 

  • Adaptable to changing workflow/tasks due to customer/team needs.
  • Positive mental attitude. 
  • Strong leadership and communication skills. 
  • Ability to remain calm in a stressful situation.
  • Critical thinking skills- ability to research various issues/topics that come up in day to day tasks.

 

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